Using a Purchasing Card (P-Card) FAQs

Notify the bank immediately (800) 270-7760 and notify RFCUNY immediately (212) 417-8372.

The processing of a P-Card application takes approximately three weeks. RFCUNY will notify the principal investigator if an application for the P-Card is not approved. The PI may request that the application be processed against another project. All unapproved applications will be returned to the PI.

The cardholder is responsible for contacting the vendor to resolve the error. If the error remains unresolved after contacting the vendor, the cardholder must notify the issuing bank of the disputed item and obtain a dispute acknowledgment reference number. Disputes may be made online through the JPMorgan Paymentnet website. Paymentnet user IDs and passwords are sent to a cardholder in the purchase card mailing packet. A cardholder may also obtain a user ID and/or password by sending a request to RFCUNY P-Card Support.

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