FREQUENTLY ASKED QUESTIONS

Purchasing Through Amazon Business FAQs

No, the central RFCUNY Amazon Business Account must be used for business purchases only, in accordance with RFCUNY purchasing policies.  RFCUNY’s Procurement & Payables department will have access to all purchasing history made through the centralized Amazon Business account.

Request an account by emailing AmazonBusiness@rfcuny.org. A registration email will be sent to the @cuny.edu address used to request the account. Click the link directly from the registration email. First-time users will be prompted to create an Amazon Business account.

If a PI’s @cuny.edu email address is already associated with an Amazon.com account, the PI will have the option to split off and transfer any purchase history to a separate account. Amazon will require the user to enter a new, personal, email address (e.g. gmail.com or Hotmail.com).  

Go to ‘Account & Lists’ then ’Login & Security’. Choose the option ‘Edit Email’ and provide a new email and password.

If a @cuny.edu email address was previously used to register for a verified RFCUNY Amazon Business account that account will need to be de-registered. All previous, stand‐alone Amazon Business accounts will be consolidated under the new, centralized account. Visit https://amazon.com/gp/b2b/manage/deregister to complete the de‐registration process before accessing Amazon Business for the first time. 

A PI is asked to log in when they click the link in the activation email because they have an existing account with Amazon. Use the ‘Forgot my Password’ link at the sign-in page.

No, the centralized RFCUNY Amazon Business Account is already configured for free two-day shipping. If a PI currently has an Annual Prime Membership, they will need to request a pro‐rated refund on their account since RFCUNY has added Business Prime Shipping. If they have a monthly Prime account, they will need to cancel as it will auto‐renew. They can do this through the 'Contact Us’ page and request to chat with a representative or reach out via phone.

Business Prime Shipping provides free two‐day shipping on eligible Prime items, no matter the order size. For items not eligible for free two‐day shipping, free standard shipping on eligible orders over $25 is available. Additionally, account holders will have early access to lightning deals on Amazon Business. Lightning Deals are only accessible when accessing Amazon directly, and not through the Workday Supplier Portal. 

To return or exchange an item, hover over ‘(User)’s Account for Business Orders’ to view the complete order history.

  • Select ‘Return’ or ‘Replace’ items at right of product image
  • Select reason for return
  • Print label and authorization
  • Prepare package and return label

Items shipped and sold by Amazon.com orders can be returned within 30 days or receipt of shipment.

If shipped and sold by a 3rd party, policies can vary. The Amazon Business customer service team should be contacted with questions.

Amazon Tax Exemption is available for qualifying purchases made directly from Amazon.com LLC, Amazon Digital Services LLC, Warehouse Deals LLC, Amazon Services LLC, or other participating sellers and ordered using the Amazon Business account where there are active exemptions. Tax may still be calculated for items from sellers who do not participate in Amazon’s Tax Exemption Program. 

For products sold by Amazon.com LLC or Amazon Digital Services, Inc., or sold by other sellers and fulfilled by Amazon:

  1. Place the order and wait for your shipment confirmation.
  2. Submit the tax exemption documentation for the state to which the items shipped by email in order to receive a refund of any sales tax. Send scanned copies in PDF format to tax‐exempt@amazon.com.

If the item was purchased from a 3rd party seller, go directly to ‘Orders’, find the order in the list, and click ‘Contact Seller’. Please give the seller two business days to respond.

The best way to contact Amazon Business Customer Service is to follow the steps below:

  1. Go to the Contact Us page from your @cuny.edu business account
  2. Select “Prime or Something Else”
  3. Select an Issue “Amazon Business”
  4. Select ‘Phone’ or ‘Chat’

Or, call the customer service team at 1-866-486-2360. The team is available Monday through Sunday from 6 a.m. to 12 a.m. EST.

RFCUNY values user input about what is working well and what could be improved. Email feedback to paul_cole@rfcuny.org.

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