Health Advocate & Employee Assistance Program FAQs

The Employee Assistance Program is the nation's leading healthcare advocacy and assistance company offering two valuable services. The Healthcare Help Service features personalized help to resolve clinical and insurance-related issues. The EAP+ Work/Life Program offers short-term counseling and support for personal, family, and work issues. Health Advocate is available 24/7.

The program is available to RFCUNY retirees, Full-time and Part-time A employees, and their spouse, dependent children, parents and parents-in-law.

Health Advocate responds to an initial contact within 24 hours. The resolution time may vary depending on the specific circumstance.