Job Title: Case Manager
PVN ID: VU-1808-002693
Category: Clerical/Office Services
Location: OFFICE OF SR VC FOR UNIVERSITY RELATIONS

Job Description

General Description

CUNY Citizenship Now! provides free, high quality, and confidential immigration law services to help individuals and families on the path to U.S. citizenship.  Our attorneys and paralegals offer one-on-one consultations to assess a participants’ eligibility for legal benefits and assist them in applying when qualified. In addition to providing consultations and application assistance to the immigrant community at our centers, we regularly hold Citizenship Events in all five boroughs to assist green card holders with citizenship and naturalization issues.

 

JOB DESCRIPTION:

Under the supervision of the Supervising Attorney, the Case Manager will provide support and assistance for the provision of Citizenship Now!’s legal services.  S/he provides direct support to participants (as well as pro bono advocates assigned to individual cases) seeking Naturalization, U- Visa, and Special Juvenile Status assistance, and/or any other immigration guidance as long as follows CN!’s scope of services. S/he has knowledge of immigration laws, concepts, practices, forms, and procedures within the field.  Additionally, s/he will coordinate case management and facilitate communication with pro bono advocates.  S/he is technologically savvy to manage shared calendars, guide participants through online resources and provides troubleshoot feedback on program. S/he will ensure that all clients are properly served, and that the rendered services are accurately recorded.  S/he will maintain constant communication with the assigned staff attorneys in order to ensure the seamless provision of services.

Other Duties

  • Monitor, track, and record participant registration and caseload management.
  • Pre-screen, guide and assign participants to advocates as necessary and provide follow-up regarding next steps and schedule legal review appointments.
  • Assist in the coordination of services provision at different service location by working with site schedules and a centralized appointment system.
  • Provide follow-up with pro bono advocates and confirm in-person appointments within a shared calendar.
  • Assign cases for legal review to attorney.
  • Inform and guide participants of any requirements or necessary documentation needed to successfully complete the application.
  • Follow and understand CN! Model, Policies and Procedures and passes knowledge to other staff members.
  • Prepare and assist with logistics for trainings and/or informational sessions.
  • Assist with other administrative tasks as needed.

Qualifications

  • Bachelor’s degree and 2 years relevant experience in immigration law or experience within a nonprofit setting
  • Commitment to protecting the rights of low-income immigrants is strongly desired
  • Excellent tech/computer abilities
  • Ability to handle and resolve recurring problems in a courteous and professional manner
  • Excellent presentation, writing, and verbal skills
  • Strong research, analytical, and documentation skills
  • Able to establish priorities, work independently, and proceed with objectives without supervision
  • Willing to participate in Citizenship Events, including on weekends and to work at different offices in NYC
  • Paralegal experience preferred but not necessary

This is a full time position for the duration of the project (March 31, 2019)

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
Citizenship Now!
Status
Full Time
Pay Range
$18.00-$21.00
Closing Date
Oct 02, 2018 (Or Until Filled)
Bargaining Unit
No

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