Job Title: Program Manager, CUNY Spring Forward & Career Launch
PVN ID: QC-2504-006799
Category: Managerial and Professional
Location: QUEENS COLLEGE

Job Description

General Description

The Program Manager will be an employee of the Research Foundation of CUNY (RFCUNY). This is a full-time, benefits-eligible, grant-funded position, and continued employment is contingent upon availability and continuation of grant funding. Reporting to the Program Director, the Program Manager is part of the Experiential Education team at Queens College.

The on-site location is the Experiential Education office at Queens College, and the expectation is to be on-site four days per week and remote one day per week.

The Program Manager will oversee the planning, execution, and implementation of the CUNY Career Launch and Spring Forward programs for the Community & Social Impact Hub. They will facilitate recruitment of students and employer partners, support the student application process, train and onboard students and employer partners, and coordinate the student-employer matching process. They will also work closely with all members of the Hub team to ensure all stakeholders receive consistent support and messaging.

Other Duties

Program Management (25%)

  • Oversee execution and implementation of the Spring Forward/Career Launch programs at the Community & Social Impact Hub across all phases: recruitment, selection, onboarding, internship, and closeout
  • Support with designing and managing the pre-internship training for student interns on processes, tools, policies, and work readiness, including participation data tracking to ensure 100% completion by using data-informed follow-up strategies
  • Collaborate with Hub staff to create a seamless, successful, and impactful experience for students and employers
  • Collaborate with CUNY Central office and other Hubs to align various components of the program and ensure seamless and efficient implementation
  • Ensure compliance with relevant regulations and organizational policies

Partner Support (25%)

  • Lead employer recruitment, vetting, selection, and student-matching processes and track relevant metrics
  • Ensure 100% employer onboarding and training completion by using data-informed follow-up strategies
  • Act as a liaison between students, partners, and the Hub, addressing inquiries and resolving issues
  • Create performance improvement plans with employers and resolve other worksite issues proactively to avoid unnecessary rematches and terminations
  • Create and draft messages and monitor communication channels (email, text, Slack, social media) to address employer partners’ common concerns
  • Engage regularly with employer partners to respond to inquiries and proactively follow up with issues as they arise; manage email inbox

Data Administration, Analysis, & Reporting (15%)

  • Create surveys on Microsoft Forms and Google Forms to collect data on student and employer experience
  • Maintain accurate records of student participation and partnership activities using data tracking tools to provide progress-to-goal updates, impact reporting, and team support
  • Prepare reports and presentations on program outcomes, partnership impacts, and other relevant metrics

Peer Mentor Supervision (15%)

  • Identify and train past program participants to serve as peer mentors for current program
  • Supervise peer mentors and assign projects that support student retention, such as conducting student check ins

 Student Support (10%)

  • Proactively address and follow up with student issues as they arise
  • Assist with student recruitment, selection, and onboarding processes
  • Assist with regularly scheduled drop-in office hours

Other (10%)

  • Attend Queens College Experiential Education staff meetings
  • Complete any required professional development
  • Perform other duties as assigned

Qualifications

  • Bachelor’s degree
  • At least two (2) years’ experience in administration of complicated and fast-paced programs in workforce development, career services, student services, education, or community-based nonprofit organizations
  • Incredibly strong administrative and critical thinking skills; ability to anticipate problems and research and implement solutions
  • Outstanding verbal and interpersonal communication skills to work and interact effectively, collaboratively, and cooperatively with a diverse community of students, faculty, staff and external partners
  • Demonstrated technology skills and experience with standard tools (e.g., Microsoft Office, Zoom, Slack, Canva, databases, and program management software)
  • Experience working collaboratively in a team-oriented and outcomes-focused environment
  • Ability to thrive in a fast-paced, dynamic, and ever-changing work environment
  • Proactive and solution-oriented with a growth mindset
  • Flexibility to work some evening hours and occasional weekends

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
Queens College Experiential Education
Status
Full Time
Annual Salary Range
$65,000.00 - $69,000.00
Closing Date
Jun 15, 2025 (Or Until Filled)
Bargaining Unit
No

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