Job Title: Program Assistant
PVN ID: QC-2307-005745
Category: Clerical/Office Services
Location: QUEENS COLLEGE

Job Description

General Description

CUNY EDGE is a dedicated support program offering comprehensive resources to help CUNY students receiving public assistance benefits succeed in college and their careers. Through a combination of academic advising, personal support, and workforce preparation, CUNY EDGE aims to foster academic excellence, timely graduation, and successful employment outcomes for its students.

We are seeking a highly motivated and proactive Program Assistant to provide technical and administrative support for CUNY EDGE. The Program Assistant will play a pivotal role in ensuring the smooth functioning of the program. Key responsibilities will include data management, attendance monitoring, exceptional customer service, and valuable assistance with special projects. Strong communication, organizational skills, and proficiency in standard computer programs are essential requirements for this role. If you are passionate about supporting student success and making a positive impact, we encourage you to apply by submitting your resume and a cover letter.

Other Duties

  • Support the program in achieving specific goals related to student participation, persistence, graduation, and employment.
  • Monitor and report attendance in various programs, such as the HRA Fellowship Program, Federal Work Study, and internships, utilizing designated data systems.
  • Exhibit a strong commitment to delivering exceptional customer service, supporting students, staff, and other college departments with inquiries and requests promptly and professionally.
  • Actively participate in professional development opportunities to enhance skills and knowledge.
  • Utilize standard data management programs and virtual meeting software effectively.
  • Foster effective collaborations with college departments, including financial aid, the bursar, the registrar, the counseling center, the career center, and more, to facilitate student referrals and obtain necessary information efficiently.
  • Other duties as assigned

Qualifications

  • Possess at least two years of relevant work experience offering client support in an academic setting OR hold an associate degree from an accredited college and one year of related work experience offering client support in an academic setting OR a bachelor's degree from an accredited college.
  • Excellent communication skills, both written and verbal, with strong interpersonal abilities.
  • Show great attention to detail, exceptional organizational skills, and a high level of technological proficiency.
  • Display familiarity with virtual meeting software, such as Zoom and MS Teams, and learning module systems like Blackboard or Brightspace, to facilitate seamless virtual interactions and learning experiences.
  • Ability to work independently and handle day-to-day responsibilities effectively.
  • Possess the ability to work independently while efficiently managing day-to-day responsibilities and proactively seeking opportunities for continuous improvement.

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
CUNY EDGE
Status
Part Time
Pay Range
$21.00-$21.00
Hour(s) a week
21.00
Closing Date
Sep 19, 2023 (Or Until Filled)
Bargaining Unit
No

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