Job Title: Technical Support Specialist
PVN ID: PS-2109-004243
Category: Administrative Services
Location: CUNY SCHOOL OF PROFESSIONAL STUDIES

Job Description

General Description

About the CUNY School of Professional Studies: 

The CUNY School of Professional Studies (CUNY SPS) provides online and on campus degree and certificate programs that meet the needs of adults who are looking to finish or transition into a bachelor’s degree, earn a master’s degree or certificate in a specialized field, advance in the workplace, or change careers.  

Home to the first fully online degree programs at the City University of New York, CUNY SPS offers fully accredited degree and certificate programs for students who want the flexibility and convenience of online education. CUNY SPS was ranked in the top 5% in the Nation in U.S. News & World Report’s list of the 2020 Best Online Bachelor’s Degree Programs. 

Drawing on CUNY's nationally and internationally renowned faculty and practitioners, as well as industry and education partners, the School's programs provide opportunities for personal growth, job mobility, greater civic participation, and new ways to advance knowledge.

Within CUNY SPS, the Office of Professional Education and Workplace Learning (PEWL) designs custom workplace learning programs to help organizations achieve their goals.  To our partnerships, we bring knowledge of research-based learning practices as well as experience in developing innovative programs. 

The Training Technology, Distance Learning and Direct Training Services Program provides NYS Office of Children and Family Services (OCFS), local district and provider agency staff state-wide with mandated training topics designed to promote health and safety among children, youth and adults. The primary training audience includes child welfare and adult protective services caseworkers and supervisors, as well as foster/adoptive parents. On average, this program trains over 25,000 participants a year. 

Description: 

The successful candidate will join a dedicated and dynamic technology team working in the human services industry.  The team uses cutting-edge  technologies to create change and efficiencies in human service agencies throughout New York State. 

This full-time position requires working physically on-site at the NYS Office of Children and Family Services Training Center in Albany-Rensselaer, New York approximately 2 days per week, with 3 days remote.

Post Covid-19 Pandemic, this position will require that the person work on site 5 days a week

Other Duties

Duties and Responsibilities

Reporting to the Systems Manager, the Technical Support Specialist will:   

  • Perform data entry and data maintenance as assigned
  • Perform support to multiple technical Network, Hardware, and Software aspects.
  • Perform TeleForm software scanning and form creation and configuration.
  • Perform application testing to identify defects in code and documentation.
  • Develop and maintain system documentation as assigned.
  • Perform printer and network configuration assistance for end users.
  • Submit required documentation and reports as assigned.
  • Move and setup computer and technical equipment as assigned.
  • Performs other duties as assigned.

Qualifications

  • Associates degree or at least 1-year experience in end-user technical support.
  • Proficient in Microsoft Windows and Office products.
  • Proficient in Microsoft Office Excel and able to utilize formulas.
  • Excellent verbal and written communications skills.

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
CUNY School of Professional Studies
Status
Full Time
Annual Salary Range
$42,000.00 - $48,000.00
Closing Date
Nov 11, 2021 (Or Until Filled)
Bargaining Unit
No

Actions