Careers Job Description
General Description
CUNY Benefits Corps, in collaboration with the CUNY CARES program, aims to increase access to essential needs for CUNY students through outreach and case management services. Through campus and community partnerships, this student-centered program focuses on increasing the utilization of public benefits such as SNAP Food Benefits and Fair Fares. By addressing these unmet essential needs, which can often undermine academic success, the program aims to strengthen CUNY’s capacity to enroll, retain and graduate New Yorkers. CUNY Benefits Corps is currently hiring CUNY graduate students for supervisor and navigator positions for Spring 2024. These positions will be based out of the New York City College of Technology in downtown Brooklyn.
Supervision of Student Workers
- Manage daily communication with graduate and undergraduate workers providing case management and outreach services.
- Provide day-to-day oversight, support and guidance for their work.
- Manage work schedules and timekeeping (time and leave).
- Assign tasks to workers.
- Troubleshoot issues and questions as they arise.
- Ensure assigned workers complete their tasks.
- Conduct regular one-to-one supervision meetings with each worker.
- Resolve issues in partnership with the project coordinator and project director.
Program Management
- Collaborate with management to create and implement systems, protocols and processes for effective service delivery and management of graduate and undergraduate workers.
- Ensure services and progress notes are in compliance with protocol and policies.
- Assist with evaluating program performance to inform key decision-making.
- Manage records including performance and attendance.
- Coordinate human resources tasks.
- Collect and report data as needed.
- Write progress notes, and incident reports as needed.
- Help with managing databases to ensure accuracy; track trends.
- Assist with preparing administrative reports and identifying relevant human stories.
- Support office management duties.
- Maintain understanding of policies and regulations relevant to the program
Case Management and Outreach Services
- Provide case management and outreach services to students as needed
Other Duties
- Attend required staff meetings and training.
- Perform related special projects and other duties as assigned.
Qualifications
- Bachelor’s degree; currently enrolled in a CUNY advanced degree program
- Prior coursework, internship or employment experience in case management, outreach services, food security, benefits enrollment, health promotion, food justice, health communications/ marketing, or advocating for public policy and social issues
- Strong program management and leadership skills.
- Administrative and supervisory experience in a multi-level team setting.
- Outstanding strategic thinking and problem-solving skills.
- Excellent organizational skills, attention to details and ability to meet deadlines.
- Ability to follow up and ensure timely response to students and other stakeholders.
- Proficiency with data management and quantitative analysis.
- Excellent writing, interpersonal, and communication skills.
- Demonstrated computer skills and experience with standard desktop tools (MS Office, Zoom, Slack, databases, program management software etc.)
- Ability to be flexible and to adapt to changing situations and priorities.
- Ability to be diplomatic to maintain confidentiality and professionalism.
- Flexibility due to potential shift changes based on operational needs.
This is a part-time, grant-funded position, and is expected to end May 2024.
RFCUNY Benefits
RFCUNY Employee Benefits and AccrualsAbout the Research Foundation
The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.
RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.
Equal Employment Opportunity Statement
Key Features
Office of the Provost
Part Time
$30.00-$30.00
0.00-19.00
Apr 09, 2024 (Or Until Filled)