Careers at RFCUNYJob Openings

The English Language Center (TELC) is the largest English language program in New York City. TELC is part of LaGuardia Community College’s Division of Adult and Continuing Education. Since 1971, we have served over 275,000 students from over 80 countries.

The Office Manager, reporting to the Director, manages administrative operations in the office including management of support staff, part-time staff, and interns; onboarding of new staff and instructors; and communication via email, phone, email marketing platform, and social media.

Duties and Responsibilities

• Manage student communication including marketing outreach initiatives
  • Manage departmental email account and phone communications.
  • Manage email marketing platform to ensure clear communication with students.
  • Manage all website updates and ensure accurate, updated information online in coordination with College’s IT.
  • Assist with the management of all social media accounts.
  • Prepare and share quarterly fliers.
• Manage all staff schedules to ensure complete coverage
  • Coordinate part-time staff hours and ensure accurate timely submission of timesheets.
  • Onboard and train all new staff including federal work study and interns.
  • Create support staff front counter schedule.
  • Work at the front counter as needed.
• Manage new instructor onboarding process
  • Liaise with HR on employee submission of paperwork.
  • Support new employees with digital campus accounts.
  • Escalate issues to Coordinators or Director as needed.
• Support student scholarship awards
  • Develop scholarship timelines and budgets.
  • Liaise with ACE Registration to post scholarship link.
  • Disseminate the link: send Constant Contact emails to students and divisional partners.
  • Support Data Manager in maintaining records of scholarship recipients.
• Manage student survey process
  • Coordinate with the Director and Assistant Director to create the student survey schedule and disseminate to faculty.
  • Coordinate with staff to create the surveys.
  • Create the staff schedule to administer surveys in classes.
  • Administer surveys.
  • Review surveys and coordinate with staff to collate and save in shared folder.
  • Notify Director and Assistant Director that files are ready for review and dissemination to faculty.
• Requisitions and supplies
  • Manage and record all purchasing for the department.
  • Manage copier usage including creating and updating teacher accounts.
  • Submit and follow up on all Building operations work orders.
  • Liaise with the Print Center as needed.