Careers Job Description
General Description
The Education Case Manager will work under the supervision of the Director of Prehospital Care Programs at LaGuardia Community College to provide support services to LaGuardia EMT and Paramedic students to insure they progress along each step of their chosen healthcare career pathway.
Key Responsibilities
Responsibilities include, but are not limited to the following:
- Proactively provide services to those students among the approximately 150 students per semester who will be currently participating in either Emergency Medical Technician (EMT) or Paramedic training who require assistance;
- Assist in the screening and admissions of qualified applicants recruited for the program;
- Proactively provide key retention services to students with various personal, academic, and professional issues that may be obstacles to their success in the program;
- Seek resources both within the college and outside the college to assist students in meeting the needs of the program;
- Teach time management, study skills, stress reduction, and other strategies for success if required;
- Create print and web-based student communications for outreach, resource support, and community building functions if required;
- Assist in preparing students psychologically for what may be traumatic clinical experiences including morgue rotation, pediatric resuscitation, death notifications, burn rotations, and other similarly difficult situations. Counsel students having issues after traumatic exposure; connect students in need of clinical support to LAGCC’s Wellness Center.
- Track retention, attendance, grades, and participation and counsel students having academic, attendance, behavioral, and/or personal issues; direct them to appropriate services; follow-up with students to assure referrals are meeting their needs;
- Serve as a liaison between the student and College services and the student and outside agencies;
- Counsel students having issues with aspects of their training such as with clinical rotations including understanding their role, working as a team, showing self-confidence, etc.;
- Interview students for qualifications for scholarships and submit recommendations, assist with providing scholarship benefits if required;
- Attend scheduled meetings with faculty, administration, and job developers to discuss any student issues;
- Coordinate with the job developers in formulating plans regarding student’s job search preparation. Be familiar with EMT and Paramedic job requirements;
- Proactively prepare students for challenges they may face in the program by working collaboratively with faculty, tutors, and administrators;
- Work collaboratively with other colleges and departments to ensure goals are met;
- Collect, manage, analyze and report on student data;
- Other duties as assigned.
Other Duties
Qualifications
- Bachelor’s degree required, Masters in Social Work, Counseling or related degree strongly preferred.
- Three (3) years of experience providing social work, counseling services, or education case management to individuals and in group settings in a healthcare, social work, and/or higher educational setting.
- Familiarity with challenges facing adult and first year, first generation college students; knowledge of best practice advisement strategies for underprepared, nontraditional college students.
- Willingness to work on flexible schedule, some evening and occasional weekends required.
- Strong analytical and problem-solving skills; ability to assess student’s needs and provide effective outcome-driven services to retain students and help them move into a new career pathway.
- Excellent oral and written communication skills including ability to write business letters, reports and case records.
- Excellent interpersonal and organizational skills.
- Must be proficient in Microsoft Office suite including Word, Excel, and Access. Familiarity with CUNYFirst a plus.
RFCUNY Benefits
RFCUNY Employee Benefits and AccrualsAbout the Research Foundation
The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.
RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.
Equal Employment Opportunity Statement
Key Features
PreHospital Care
Full Time
$67,000.00
Dec 21, 2021 (Or Until Filled)