Job Title: Support Services Associate
PVN ID: JJ-1812-002861
Category: Clerical/Office Services
Location: JOHN JAY COLLEGE OF CRIMINAL JUSTICE

Job Description

General Description

The Prisoner Reentry Institute (PRI) of John Jay College of Criminal Justice is seeking a full-time Support Services Associate to provide support to our growing Support Services Team. Our support services unit works to assess and respond to the needs of prospective PRI learners. PRI’s direct service programs include a suite of inside and community based college access programs (College Initiative, the Prison-to-College Pipeline and College Readiness at Rikers Island) and a growing Career Pathways unit. The primary role of the Program Associate is to manage the day-to-day functioning of the Support Services Unit to ensure the efficient operations of our work.

The ideal candidate will have organizational skills and excellent customer service skills. This role would be ideal for an individual looking to enter into the social services field.

 

About the Prisoner Reentry Institute
The Prisoner Reentry Institute (PRI) is a center of research and action at the John Jay College of Criminal Justice.  PRI has a diverse portfolio of projects that focus on identifying what it takes for people to live successfully in the community after justice involvement and on increasing the effectiveness of the professionals and systems working with them.  Capitalizing on its position within a large public university and recognizing the transformational power of education, PRI focuses much of its work on increasing access to higher education for people with criminal histories.  PRI’s comprehensive and strategic approach includes direct service, research, technical assistance, and policy advocacy. 

Other Duties

Reporting to the Intake and Supportive Services Coordinator, the Support Services Associate will:

  • Maintain all intake related outreach to prospective PRI learners
    • Schedule Intakes
    • Send Reminder Emails
    • Reschedule Intakes, as needed
    • Track Attendance and Rescheduling
  • Maintain orientation related outreach
    • Create a facilitation schedule for mentors
    • Remind mentor and staff facilitator
    • Ensure folders are stuffed with appropriate materials
    • Send Student Reminder Email
    • Track Attendance and Rescheduling
  • Transfer Referrals into Intake Spreadsheet and clean Intake Spreadsheet, as needed
  • Compile monthly and quarterly reports to track scope work and trends for grant reports and internal use
  • Coordinate the tracking of CSS Legal Services
    • Send appointment reminders
  • Assist in data entry
  • Provide support as needed to Educational Initiatives Team
  • Answer general inquiries from outside referrers, prospective learners and family members

Qualifications

We are seeking candidates who balance self-directive and collaborative instincts, and who have good interpersonal skills.  Candidates should have:

  • An undergraduate degree and at least one year of work experience in social services, education, or related field or comparable work experience.
  • An interest in working in the field of reentry or criminal justice
  • Fantastic customer service skills
  • Attention to detail
  • Ability to communicate with diverse constituencies
  • Creative problem solving skills
  • Experience with MS Office, Word, Excel, and Outlook
  • Excellent written and verbal communications skills and ability to effectively communicate with diverse constituent groups
  • Candidates with direct experience with the criminal justice system are strongly encouraged to apply.

 

How to apply
Please submit a cover letter and resume

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
John Jay College Prisoner Reentry Instit
Status
Full Time
Annual Salary Range
$35,000.00 - $40,000.00
Closing Date
Mar 05, 2019 (Or Until Filled)
Bargaining Unit
No

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