Careers Job Description
General Description
The Division of Student Affairs and Enrollment Management supports student success throughout the student life cycle from prospects to alumni. The division promotes student engagement and success through student-centered programming and integrated enrollment services. The offices within the division of Student Affairs and Enrollment Management, including the Office of Student Engagement (OSE) work in tandem with all schools, divisions, and administrative offices at the college.
The Office of Student Engagement (OSE) supports student success throughout the student life cycle from pre-college through college graduation through four different departments and coordination of the campus-wide new student onboarding program. OSE also supports student success, retention, and satisfaction by managing several software platforms used by academic divisions, enrollment services offices, and tutoring centers across campus. OSE also provides data support to advising offices, academic divisions, and enrollment services offices.
Reporting to the Executive Director of Student Engagement, the Student Engagement Coordinator will support the implementation and maintenance of EAB Navigate, SysAid, and other existing and emerging technologies. EAB Navigate is a student success management system that links administrators, faculty, staff, and advisors in a coordinated care network to support students from admission through graduation. SysAid is a service management system utilized by enrollment management, student affairs, and administrative offices across campus.
Other Duties
- Serve as one of the lead application administrators for both Navigate and SysAid and other systems.
- Manage the configuration of each system.
- Provide support for students, faculty, and staff end users of both Navigate and SysAid.
- Support departments and support services as they adopt each system.
- Troubleshoot user and department issues.
- Attend bi-weekly application administrator meetings.
- Attend other meetings as needed.
- Coordinate with CCNY Information Technology (IT) Application Security Liaisons (ASLs) to manage the onboarding of new users of Navigate.
- Develop training materials and training sessions for Navigate tailored to the various user roles: Faculty, Administrators, Advisors, Tutors, Students, etc.
- Monitor daily automatic data uploads to the Navigate system from EAB and CUNY.
- Perform daily local data uploads to Navigate and CRMs.
- Manage updating and distribution of daily new student onboarding reports.
- Assist with the creation of training and support websites and or SharePoint sites for both Navigate and SysAid and other systems.
- Assist with the creation of training and support documentation and materials for Navigate, SysAid, and other systems.
Qualifications
- Bachelor’s degree and four years of related experience required.
- Preferred Qualifications:
- Experience with:
- Creating and facilitating training sessions.
- Speaking to large groups in-person and virtually (ZOOM, MS Teams).
- Using or managing enterprise-level software platforms
- Navigate, Starfish, SysAid, or Service Now.
- Creating and maintaining websites and/or MS SharePoint Sites.
- PowerQuery/Power BI data solutions for MS Excel.
- Working in a Microsoft 365 environment.
- CUNYfirst (Oracle/PeopleSoft).
- Familiarity with and knowledge of FERPA regulations.
- Experience with:
RFCUNY Benefits
RFCUNY Employee Benefits and AccrualsAbout the Research Foundation
The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.
RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.
Equal Employment Opportunity Statement
Key Features
Enrollment Management
Full Time
$51,242.00 - $63,382.00
Mar 24, 2023 (Or Until Filled)