Job Title: Multimedia Lab Senior Technician
PVN ID: BM-1903-002992
Category: Information Technology
Location: BOROUGH OF MANHATTAN C. C.

Job Description

General Description

Multimedia labs provide a comprehensive variety of services supporting the use of information technology in the educational process. Students are provided with open labs which are available weekdays, weekends and until midnight most nights.  Our diverse and talented staff provide assistance to students and faculty using technology in education, research, conferences and special events.

Other Duties

Responsibilities include the following:  

  • Support open Labs with daily operations, assist students and track usage, generate open lab student usage reports using AccuSQL and Accudemia software.
  • Support and maintain workstations, printers, projectors and related equipment, as well as providing end user support.
  • Support faculty, students and all technology used in computer laboratories, smart classrooms and cyber café.
  • Support and maintain workstations, printers, and software in language labs, math labs and tutoring facilities.
  • Install, support and maintain workstations, printers, software and related equipment in research labs.
  • Support and maintain application software used for academic coursework, QuickTime, Shockwave, Adobe Creative Cloud, C++, nCoder, Quickbooks, Solidworks, Autocad civil 3D, Kaptest , Maple, Mathematica, Para-Medic Test Gen, etc.
  • Participate in training and other professional development activities.
  • Assist in the scheduling of College Assistants for student Open Lab facilities.
  • Create Service Desk tickets in a timely manner when issues are found with computers, monitors, copiers and related equipment.
  • Solve any problems on Windows, Macintosh, Linux platforms with equal proficiency.
  • Install, test and configure new workstations, peripheral equipment and software.
  • Maintain inventory of all equipment.
  • Consult with manufacturer on support and warranty issues.
  • Track problem reports, troubleshoot reported issues, and document resolutions and procedures.
  • Monitor supplies and notify supervisor regarding supply levels.
  • Interface with other units to resolve problems.
  • Perform other related duties as assigned.

Qualifications

  • Associate’s degree with 5 years IT related experience with knowledge of Windows and Apple OS.
  • Ability to communicate effectively, both verbally and in writing, with students, faculty, and staff from diverse backgrounds providing courteous customer service in a timely manner.

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
Information Resources and Technology
Status
Full Time
Annual Salary Range
$40,000.00 - $48,000.00
Closing Date
Jul 08, 2019 (Or Until Filled)
Bargaining Unit
No

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