Job Title: Educational Case Manager
PVN ID: LE-2206-004867
Category: Instruction and Social Service

Job Description

General Description

The Lehman College Adult Learning Center (ALC) is a teacher-led direct-service project of the Institute for Literacy Studies (ILS). Our shared mission—advancing urban education—has deep significance for the schools, colleges, and community-based settings in our home borough of the Bronx. Four interrelated core values inspire and infuse our work: commitments to human capacity, social justice, the power of democratic communities, and transformative work for all persons. 

We provide thoughtful, innovative instruction, individualized counseling, and a nurturing environment for learners aged 16 and older. Students enter our program with the hope that the ALC’s key programs comprising free classes for Adult Basic Education (ABE), High School Equivalency (HSE), and English for Speakers of Other Languages (ESOL), including career and college readiness, can provide them with a meaningful pathway toward qualitatively better lives and economic self-sufficiency. Our classes embed adult learning in real-life contexts to ensure that everyone who enters our door has the skills to get a foothold and compete in the modern workplace.


Reporting to the Director of the ALC, the Case Manager will perform the following duties:

  • Act as a confidential case manager for adult student issues, including assessing academic and personal needs and assisting students who may be in crisis or off-track with ALC program requirements.
  • Keep an updated case management log accessible to the Director.
  • Refer students to support services, academic and career advising, CUNY, and external resources to assist with issues, including legal services, academics, crisis support, wellness, and emotional support.
  • Develop relationships and collaborates with local agencies and community organizations to provide students with additional avenues to access resources and programs.
  • Create and share information and resources with ALC students, staff and faculty, and the Lehman community by hosting workshops and events.
  • Arranges and assists with special events, ceremonies, and conferences;

Attributes of Lehman’s Adult Learning Center staff members are:

  • Experienced advising immigrant and underrepresented students with a strong understanding of student support and academic services in education.
  • Informed about trends and issues facing immigrant, low-income and first-generation college, underrepresented, and disadvantaged students in education.
  • Experienced in analyzing problems and identifying solutions as a team.
  • Demonstrated ability to work effectively with diverse constituencies, including urban students, faculty, and administrators.

Other Duties

  • Performs the duties of other positions when necessary.



  • Bachelor’s Degree with relevant experience, Master’s Degree preferred.
  • Proficient in the use of major software programs for supporting office operations: including word processing, spreadsheets, presentations, publications, mailings, web and internet, email, and document retention and imaging.
  • Strong interest in adult literacy education or the non-profit sector. 
  • Commitment to and experience with working in a collaborative work environment.
  • Fluent in English and another language, Spanish, Arabic, Bengali, or French.

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

School of Education - ILS/ALC
Full Time
Annual Salary Range
$50,000.00 - $50,000.00
Closing Date
Sep 12, 2022 (Or Until Filled)
Bargaining Unit