Careers Job Description
General Description
We are the largest university legal assistance program in the nation, providing free and confidential citizenship and immigration law services. We believe in empowering immigrants so that they are in control of their immigration case, a model of legal assistance called pro se. Through this model, our attorneys and paralegals help more than 15,000 individuals each year, all on the path to citizenship. In addition to our one-on-one services, we have also developed an event model to help large groups with their immigration applications. The model is nationally recognized, has been implemented by other organizations, and has served thousands of immigrants who cannot afford to pay for private attorneys. We also work with our partners to offer Civics classes and workshops about immigrant rights, business creation, and finances.
The administrative assistant supports the Call Center with the overall daily tasks such as phone calls, scheduling appointments, data entry, and filing. Under the supervision of the Call Center Supervisor, they will perform administrative and clerical duties to ensure the efficiency of the unit and are responsible for tracking and monitoring all daily activities. The administrative assistant will ensure that participants receive all necessary information prior to their appointments.
Other Duties
- Answer incoming calls and direct them to the appropriate department
- Assist participants in identifying needs and provide proper referrals
- Pre-screen and register participants over the phone to attend the application assistance events
- Schedule and confirm participants' appointments at City Council Member locations
- Perform database entry
- Monitor the City Council sites appointment calendar
- Compiles and maintains a list of organizations offering immigration and other support services
- Checking the messages, daily, and returning calls - document messages for other staff
- Send confirmation emails and appropriate checklists
- Perform other duties as assigned
Qualifications
- Associate’s degree and 2 years’ experience in an administrative or clerical position
- Passion for immigration issues
- Bilingual (Mandarin, Haitian Creole, or Spanish, preferred)
- Demonstrated ability to multitask, work independently, and with minimal oversight,
- Excellent presentation and strong relationship or “people” skills
- A pleasant phone manner and professional attitude towards clients and staff is a must
- Strong written and oral communication skills. Detail-oriented and accurate
- Proven organizational and problem-solving skills
- Proficient in using all Microsoft Office applications, including Word, Excel, Outlook, Access, Google Drive, and SharePoint
- Must be able to operate multi-line telephone, fax, copier, and other office equipment
- Able to work in a diverse and multi-cultural environment
- Willing to work on Saturdays if necessary
RFCUNY Benefits
RFCUNY Employee Benefits and AccrualsAbout the Research Foundation
The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.
RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.
Equal Employment Opportunity Statement
Key Features
Cuny Citizenship Now!
Full Time
$32,760.00 - $34,580.00
Dec 06, 2025 (Or Until Filled)