Careers at RFCUNYJob Openings

CUNY Citizenship Now! provides free, high quality, and confidential immigration law services to help individuals and families on their path to U.S. citizenship.  Our attorneys and paralegals offer one-on-one consultations to assess participants’ eligibility for legal benefits and assist them in applying when qualified. In addition to providing consultations and application assistance to the immigrant community at our centers, we regularly hold Citizenship Events in all five boroughs to assist members of the community with citizenship and naturalization issues.

Position Summary

Under the supervision of the Managing Attorney for Community Events, this position is responsible for overseeing an active network of over 400 volunteers including program functions, logistics and activities in support of Citizenship Now! needs at community events. This position serves as lead in recruitment, utilization, communication and coordination of volunteers. Additionally, the Volunteer Engagement Coordinator works in close collaboration with other CN! departments and other organizations to share overlapping coordination efforts including training, volunteer supervision, support, recognition and communication with volunteers. The eligible candidate must possess great strategic, organizational and conceptual thinking abilities to enhance our current volunteer program, replicate our volunteer practices, and assist with adapting and evolving our legal services model to enhance quality and efficiency.

Job Duties    

• Recruit and schedule volunteers for bi-monthly Citizenship Now! Application Assistance Events and other annual events in New York City (about 60 volunteers per event, depending on event size).
• Enhance our strategies to attract, cultivate, utilize and retain volunteers, routinely engaging with new potential volunteer/sponsor groups.
• Ensure regular and appropriate communications to keep volunteer base informed and engaged. These communications include but are not restricted to: event invitations, materials and thank you notes, content for the Member Network, content for Citizenship Now! Monthly newsletter, the volunteer Instagram account, Volunteer Corps Guide and training materials.
• Respond to volunteer’s requests and inquiries in a timely manner.
• Place volunteers and staff in event assignments matching their qualifications and training, ensuring orientation and preparation materials are provided beforehand.
• Be the point of contact for volunteers at each event to provide a rewarding experience by conducting volunteer orientation, rotating assignments as necessary and fielding questions or complaints.
• Troubleshoot event logistics in collaboration with CN! staff to improve volunteer, staff and participant experiences and to create efficiencies.
• Coordinate, develop and facilitate trainings for volunteers in coordination with our legal staff.
• In collaboration with the Events team, act as liaison between volunteers and staff members on a regular basis, seeking and responding to feedback on both sides to improve communication and teamwork among volunteers and staff.
• In collaboration with the Database Manager, monitor volunteer Access database to ensure accurate tracking of volunteer hours and data transfer into email management software.
• Solicit and track event feedback and outcomes, analyzing averages and trends to create strategic improvements for our services.
• Manage the Volunteer Advisory Committee, setting up meetings, gathering feedback and planning the Volunteer Appreciation party.