Careers Job Description
General Description
This position provides critical economic disaster business advice and counsel to clients of the
Small Business Development Center at the New York City College of Technology campus and
works as part of a team that serves small businesses, non-profits, and faith-based entities
throughout the region. This position will focus exclusively on assisting clients with Covid-19
related disaster and recovery advising. This position reports to the regional SBDC director and
may involve advising out of the immediate geographic area. The ability to work remotely
throughout the term of employment is a requirement.
These positions commence as soon as possible and will end no later than (September 30,
2021).
Overall aid to the business Covid-19 crisis disaster and recovery
Provide timely and comprehensive assistance via Zoom, Skype, Teams, or other virtual
meeting platforms, on the phone or, as permitted, in person
Provide direct, one on one business advice and counseling to small business owners, nonprofits, and faith-based entities impacted by the Covid-19 pandemic,
Ability to create strategies designed to ensure the business survives the current crisis and the
recovery period
Conduct business analysis of financial, marketing, operations, staffing, liability, and overall
business functions; make recommendations to business owners on disaster abatement and
recovery efforts
Ability to review business financials, including analysis of prior profit and loss, cash flow, debt
ratios, profit/loss margins, credit score, debt consolidation relief, and business/industry-specific
financial issues to assist owners in creating viable financial recovery financial plans and
projections
Assist businesses with disaster management and recovery marketing strategy and plan
marketing, that encompasses a cost-effective and comprehensive disaster recovery marketing
blueprint
Review business operations and develop new sales avenues
Work with business owners on HR issues and staffing, develop SOP onboarding and
policy/procedure/process creation for employee challenges during the economic disaster,
recovery, and growth
Help business owners to understand their own liability position insurance issues for the
business, including the general public, customers, employees, and suppliers
Other Duties
Ability to provide guidance to businesses on online platforms
Provides business support service of a specialized or technical nature to clients,
students, a relevant target community,
Ability to speak to groups in a scripted or extemporaneous setting
Ability to conduct stand up training virtually or in-person on a wide variety of business-related
topics informal training session settings and informal settings
Ability to input data into proprietary data system in a timely manner, to include effort, narratives,
and financials
Community outreach to diverse populations
Knowledge of the MWBE and procurement application for NYC, NYS, and Federal Government
8A programs
Prior work experience or knowledge of SBDC program and business incubator programs
Qualifications
Bachelor's degree in business, HR, accounting, or a related field preferred,
prior business ownership or management experience may be substituted for the degree
In lieu of a relevant bachelor's degree, (5) years of direct business experience,
skills in accounting, operations, process improvement, or human resources is required
Experience designing, developing and delivering stand up training in a virtual and/or in-person
environment a plus
Computer proficiency Word, Excel, PowerPoint; QuickBooks is a plus
Self-motivated and directed, with experience determining priorities, strategies, and processes
in partnership with others
Creative, inventive, flexible, adaptable, caring, and resilient individual dedicated to clients and
the creation, preservation, and growth of local small businesses during a challenging economic
time
Strong written and communication skills over the phone, in person, on online platforms (Zoom,
Skype, Teams, etc.) is required
Energy and commitment; to business owners and
managers to promote the services of the SBDC to assist in business recoveries
Demonstrated excellence in written and verbal communications, customer service, client follow
up, overall business acumen, quantitative and qualitative evaluation, and client outreach
required
Positive attitude and ability to work effectively with a wide variety of
businesses and owners during a time of stress and great difficulty
Ability to adapt quickly to rapidly changing economic and client situations pivot emphasis and
time as required by disaster recovery or client needs; flexible, and adaptable person eager to be
involved in-depth with economic recovery efforts within New York State, experience working
remotely with clients or teams a strong plus
Relevant business process improvement exposure or experience, including leading others in a
thorough and fact-driven analysis of overall business operations is a strong plus
Strong and proven interest in being part of a center, host institution, and statewide effort to
assist businesses and business owners come out of an economic crisis
Maturity to understand and empathize with business owners during a difficult time even while
providing those same owners with direct and at times challenging questions, feedback, and
commentary on the state of their business plans, operations, and recovery efforts
Verbal and written fluency in a language other than English is a definite plus
Ability to do translation from English to another language a PLUS
RFCUNY Benefits
RFCUNY Employee Benefits and AccrualsAbout the Research Foundation
The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).
RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.
Equal Employment Opportunity Statement
Key Features
SBDC
Full Time
Depends on Qualifications
Nov 08, 2021 (Or Until Filled)