Job Title: Workforce Coordinator
PVN ID: LE-2203-004619
Category: Managerial and Professional
Location: LEHMAN COLLEGE

Job Description

General Description

The fast-growing Workforce Department within the School of Continuing and Professional Studies at Lehman College seeks a program coordinator to support our rapid expansion. The Workforce team is dedicated to changing workers’ lives by providing the customized credit and non-credit training they need to advance their careers in healthcare and other sectors. Contracting with labor unions, employers, hospitals, and community-based organizations requires the department to provide superior customer service and deliver excellent training and student outcomes. You will be joining an agile team that serves over 300 students annually in over 20 custom programs. Reporting to the Assistant Director, the program coordinator is responsible for the administrative systems and processes that support daily program operations supervising program assistant and front-line staff. The program coordinator also works closely with other program coordinators, part-time faculty, and tutors.

You must have a passion for student success, the ability to provide operational excellence in a fast-paced environment, and a desire for continuous improvement

Other Duties

Responsibilities

  • Ensure that reporting of essential student outcomes is accurate, timely, and actionable (attendance, grades, certifications, etc.). Proactively communicate concerns with clients, staff, and students and persist until the problem is resolved.
  • Supervise Program Assistant and part-time staff to deliver superior customer service.
  • Create administrative systems to meet programs' growing needs, such as implementing a new student registration system.
  • Act as a liaison between Workforce Program, Continuing Education Program, and CUNY on the Concourse (offsite location) to coordinate program schedules, rooming, inventory, and purchase requests.
  • Spearhead instructional and administrative technology adoption and training with high-quality results among staff, faculty, and students.
  • Develop and maintain effective working relationships with other program coordinators.
  • Support program quality by troubleshooting student and faculty concerns.
  • Manage student/faculty onboarding, orientation, and training.
  • Other duties as assigned by Assistant Director.

Schedule

Hybrid Schedule: Supervise staff at CUNY on the Concourse (in-person) 3 days a week and work the remainder of the schedule remotely. Occasionally support evening and program starts.

Qualifications

Qualifications

  • Bachelor’s degree required
  • At least three (3) years of full-time work experience in higher education administration
  • Advance skills in MS Office 365, including MS Teams & Excel. Zoom and Dropbox are required.
  • Experience with processes and systems that require attention to detail
  • Able to work independently in a fast-paced, complex environment
  • Digital curiosity and superior problem-solving skills.
  • Must have a passion for helping adults advance their career
  • Excellent professional written and verbal communication skills.
  • Willingness to take advantage of professional development and growth opportunities

 Preferred

  • Managerial experience of administrative staff
  • Experience in workforce development or adult education
  • Experience in project management.

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
School of Continuing and Professional St
Status
Full Time
Annual Salary Range
$45,000.00 - $55,000.00
Closing Date
Jul 31, 2022 (Or Until Filled)
Bargaining Unit
No

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