Careers Job Description
General Description
Fast-growing Workforce Department within the School of Continuing and Professional Studies is seeking a program assistant to support our rapid expansion. The Workforce team is dedicated to changing workers’ lives by providing the customized credit and non-credit training they need to advance their careers in Healthcare and other sectors. Contracting with labor unions, employers, hospitals and community organizations requires the department to provide superior customer service and deliver excellent student outcomes. You will be joining a nimble team that serves over 300 students annually in over 20 custom programs. Reporting to the Assistant Director, the program assistant is responsible for the administrative systems and processes that support daily program operations. The program assistant works closely with part-time faculty, as well as Director and Educational Case Manager.
Must have a passion for student success, ability to provide operational excellence in fast-paced environment and desire for continuous improvement.
Responsibilities
- Constantly improving administrative systems and process to meet program needs
- Tracking and reporting student outcomes (attendance, grades, certifications, etc.)
- Supporting program faculty
- Trouble-shooting student concerns
- Managing student records from screening through completion
Other Duties
- Leading student/faculty onboarding, orientation, tours
- Managing program schedules and rooming
- Program’s purchasing and inventory management
- Other duties as assigned by Assistant Director
Qualifications
- Bachelor’s degree preferred, Associate Degree or equivalent required
- Must have a passion for helping adults advance their career, experience in Healthcare a plus
- Schedule flexibility to support evening and weekend program starts
- Digital Fluency; Advance MS Excel skills required, CUNY First or CampusCE a plus
- At least two years’ work experience in operations/administration that required attention to detail in a fast-paced environment
- Superior customer service, communication and presentation skills
- Willingness to take advantage of professional development and growth opportunities
RFCUNY Benefits
RFCUNY Employee Benefits and AccrualsAbout the Research Foundation
The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).
RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.
Equal Employment Opportunity Statement
Key Features
School of Continuing & Professional Stud
Full Time
$31,850.00 - $36,400.00
Apr 28, 2020 (Or Until Filled)