Job Title: Medical Assistant Training Director
PVN ID: LA-1804-002447
Category: Instruction and Social Service
Location: LAGUARDIA C. C.

Job Description

General Description

The Medical Assistant Training Director will oversee and manage the established and successful medical assistant training programs in LaGuardia’s Division of Adult and Continuing Education, including the tuition-based Certified Clinical Medical Assistant (CCMA) Program and the grant-funded Bilingual Medical Assistant (Bilingual MA) Training Program.  The tuition-based program is made up of a sequence of courses including Medical Terminology, Phlebotomy, EKG, and CCMA Clinical Procedures. The Bilingual MA Training Program prepares English language learners to become culturally competent certified clinical medical assistants through a combination of advanced English language education and enhanced clinical medical assistant training, including core competencies such as patent-centeredness, communication, and teamwork, among others, as well as clinical and administrative skills, and a 100 hour internship. 

Under the supervision of the Director of Prehospital Care Programs and with the support of the Executive Director of Workforce Development, the Medical Assistant Training Director is responsible for administering the tuition-based and grant-funded programs, managing operations and ensuring smooth coordination between the different components of the programs and the different departments that are involved.  The Medical Assistant Training Director has excellent leadership, communication, and project management skills with a background in healthcare and education.  The role includes supervising program staff and instructors, managing relationships with funders and employer partners, providing fiscal and contract oversight, and meeting internal and external reporting requirements. 

Principal Responsibilities:

  • Responsible for oversight and implementation of the tuition-based CCMA and grant-funded Bilingual MA programs including recruitment and assessment, enhanced clinical medical assistant training, classroom and skills instruction, tutoring and case management, certification exams, internships, and employment.
  • Coordinate between different departments and areas involved in the programs, including the Workforce Development Department, Pre-Hospital Care, the Center for Immigrant Education and Training, and the Career Development Center. Develop and maintain relationships with relevant campus departments such as the Wellness Center, the Health Center, Health Sciences, the Veterans Office, ACE Student Enrollment, and others.
  • Supervise staff including the Program and Student Success Manager and Program Assistant. Recruit, interview, and recommend faculty for hire; ensure faculty have the resources they need to implement the curriculum; assist in faculty professional development. Collaborate with Adjunct College Lab Technicians to meet program needs.
  • Manage the relationship with the grant funder and thought partner New York City Department of Small Business Services and New York Alliance for Careers in Healthcare, including participation in regular check-ins and the timely submission of reporting. Represent the programs to outside agencies including but not limited to funders, CBOs, media organizations, clinical affiliates, employers, and city agencies.
  • Develop and manage relationships with 5-15 employer partners who host interns and interview graduates for employment. This includes maintaining relationships throughout the program cycle, negotiating internship affiliation agreements with each partner, and overseeing the scheduling of internships and onboarding of interns.
  • Enhance marketing strategies for the established tuition-based program. Conduct recruitment, screening, and intake for tuition-based classes and support a team to do so for the grant-funded classes. Develop, oversee and maintain a FB page and social media accounts; assist with updating media for marketing.
  • Manage course operations including ensuring all policies and procedures are up to date, the lab is in proper condition for classes, all students have their uniforms and Wi-Fi, all equipment and supplies are clean, in good working condition, and in sufficient quantity for classes, all NHA paperwork is properly provided to the Program office, and all course files are turned over and complete. Arrange for NHA proctors for NHA exams and for NHA materials as needed.
  • Provide fiscal and contract oversight for the grant-funded program, ensuring compliance with internal and funder requirements, tracking spending, managing any budget modifications needed, and trouble-shooting any budget or contract issues that arise in coordination with ACE fiscal and grants offices as needed.
  • Ensure systems are in place to track program and outcome data and provide regular reports on the program to the Director, college and funder.
  • In partnership with team members and stakeholders, identify program areas needing improvement and recommend ways to address these areas. Ensure students have a proper learning environment and the resources they need in which to learn. Develop solutions to problems that arise in order to maintain the quality and integrity of the program and ensure the success of students.
  • Perform other duties as needed and as assigned.

Other Duties

Qualifications

  • Associates Degree required, Bachelors degree preferred
  • Four years administrative and/or teaching experience
  • Four years healthcare experience
  • Project management skills, including management of complex projects with multiple components and stakeholders
  • Grants management skills, including fiscal and contract oversight and reporting
  • Highly organized and detail-oriented with the ability to manage time appropriately and meet deadlines
  • Team player who is flexible, collaborative, and communicative
  • Outcomes driven, demonstrating creativity and an ability to solve problems to ensure optimal results
  • Student centered, demonstrating a commitment to and understanding of diverse student populations, including immigrant and non-native English speakers. 
  • Ability to work some evening and weekend hours

 Preferred Qualifications/Skills:

  • Clinical experience as a physician, nurse, LPN, PCT, medical assistant, or other related occupation
  • Relevant certifications or licenses
  • Supervisory experience
  • Experience with medical assistant training
  • Understanding of healthcare reform efforts and their implications for frontline staff in an ambulatory setting
  • Understanding of bridge programming that combines adult basic education with occupational training
  • Experience with partnership management and employer relations

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
Medical Assistant Training Programs
Status
Full Time
Annual Salary Range
$67,000.00
Closing Date
Jul 25, 2018 (Or Until Filled)
Bargaining Unit
No

Actions