Job Title: Instructor- Customer Service
PVN ID: KB-2201-004471
Category: Instruction and Social Service
Location: KINGSBOROUGH C. C.

Job Description

General Description

Instructor needed for  to instruct for 3 cohorts of a 100-hour, online, synchronous course in customer service. Must be able to teach all aspects of customer service, including:

  • Standards of service excellence
  • Digital customer service
  • High tech vs. high-touch theories
  • Customer service techniques such as body language and tone of voice
  • Taking ownership of a problem, decision-making, and prioritization
  • Diversity issues within customer service
  • Understanding the customer and building relationships
  • Teamwork and empowerment
  • Conflict resolution and taking action

Other Duties

The successful candidate will also have experience teaching behavior-based interviewing techniques, the STAR method, effective resume writing, and personal branding.

Instructor will receive 100 hours for training and 30 hours of prep/office hours per cohort, for a total of (390 hours)

Qualifications

The instructor will deliver the course content in an online, synchronous format. The position requires expert knowledge of Blackboard Online Course Management Learning Software. Prior teaching experience at the college level is desired but not required. The minimum requirement is a master’s degree.  A bachelor’s degree and five years' experience as a corporate trainer can be used in lieu of a master’s degree.   

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
Workforce Development
Status
Part Time
Pay Range
$65.00-$75.00
Hour(s) a week
20.00-35.00
Closing Date
Mar 04, 2022 (Or Until Filled)
Bargaining Unit
No

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