Careers Job Description
General Description
KCC Flex is a new initiative (comprising KCC Online, KCC Weekend, and KCC Evenings) designed to meet the needs of today’s busy students. Through a combination of alternative and accelerated scheduling, expedited application and admissions processes, and dedicated enrolment and academic coaches, KCC Flex is committed to helping adult, nontraditional, and stop-out students earn a college degree and use that degree to further their career and academic goals.
Other Duties
KCC Flex’s Enrollment Coach will provide enrollment support and coaching to adult, nontraditional and/or stop-out students from point of inquiry through initial weeks of the first semester. Specific responsibilities include the following:
- Provide prospective and new nontraditional, adult and stop out students with intensive guidance and high-touch support that instills clarity and inspires confidence
- Guide prospective students through their decision-making process by engaging in a consultative dialogue to explore and uncover student needs and concerns, presenting, complex information with precision, and identifying strategies for removing potential enrollment barriers
- Develop application/enrollment/registration plans that connect students’ overarching goals with their specific academic requirements
- Build and maintain rapport and trust with students via video, phone calls, email, and text.
- Empower students to work through challenges from their time exploring enrollment through graduation.
- Accurately document all student interactions, information and progression progress through use of CRM system, Starfish and other tools
- Utilize data to detect student patterns and offer tailored support
- Serve as student liaison to other on-campus departments to assure students receive support they need related to financial aid, tutoring, and career counseling. Stay current on school s procedures, policies, etc. to ensure potential students have current and accurate information.
Qualifications
- Bachelor's degree from an accredited institution and 4 years related experience in higher education.
- Outstanding verbal, written and interpersonal communication skills, including the ability to interact effectively in asynchronous and synchronous online
- Mission-centric and student service ethic: dedicated to student development and success, establishes and maintains effective relationships with students and earns their trust and respect, exceptional counseling, coaching and mentoring skills
- Demonstrated understanding of the needs and challenges facing adult, non-traditional and stop out students from diverse backgrounds
- Strong organization, project management, communication, and facilitation skills
- Ability to work with cross-departmental functions in a collaborative manner to resolve student challenges
- Facility with communication and tracking technologies (particularly CRMs, Microsoft Office Suite, Starfish ) and aptitude to learn new systems as needed
- The ability to work evening or weekend hours to support nontraditional learner
PREFERRED QUALIFICATIONS:
- Master’s degree in a relevant field
- Experience in an admissions, advising or coaching role in higher education
- Experience with learning management systems and online learning
- Experience working with adult and non-traditional students
RFCUNY Benefits
RFCUNY Employee Benefits and AccrualsAbout the Research Foundation
The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.
RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.
Equal Employment Opportunity Statement
Key Features
Office of the Vice President for Academi
Full Time
$55,000.00 - $60,000.00
Oct 17, 2019 (Or Until Filled)