Job Title: Front Desk Receptionist
PVN ID: CC-2002-003540
Category: Clerical/Office Services
Location: The CITY COLLEGE of NEW YORK

Job Description

General Description

The Writing Center is a busy tutoring center where students come in to work on their writing assignments. The front desk receptionist provides excellent customer service to a diverse student body and faculty in person, over the phone, and in writing. We are seeking an individual who is comfortable communicating in a professional and welcoming manner. Candidates with a flexible schedule and the ability to complete a variety of clerical tasks are preferred. Typical responsibilities include greeting students, scheduling tutoring sessions, and checking in students for appointments. The ideal candidate will be able to simultaneously manage the flow of students and answer multiple phone lines. Successful candidates should be able to work seamlessly with our team to uphold our policies and procedures. 

Other Duties

  • Scheduling appointments in person and over the phone using TutorTrac (training provided)
  • Checking in students for appointments and walk-in sessions
  • Answering inquiries over the phone; taking messages and forwarding calls
  • Organizing the front desk and reception area
  • Monitoring the computer lab; assisting students with simple computer and printer issues
  • Keeping track of student and staff schedule changes
  • Making copies; assisting in duplicating orders
  • Inventory of supplies and print materials
  • Stocking the staff break room
  • Delivering documents to other departments on campus
  • Assisting in special projects such as social media content, flyers, and other marketing materials

Qualifications

  • Excellent customer service and communication skills
  • Proficiency in Microsoft Word, Excel, & PowerPoint
  • Prior office experience preferred
  • 3.0 GPA or higher
  • Ability to work 2-4 days/week for a total of at least 10 hours/week 

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
Writing Center
Status
Part Time
Pay Range
$15.61
Closing Date
Apr 20, 2020 (Or Until Filled)
Bargaining Unit
No

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