Job Title: Remote Technical Support Specialist (Evening/Weekend)
PVN ID: BM-2103-003943
Category: Information Technology
Location: BOROUGH OF MANHATTAN C. C.

Job Description

General Description

The Instructional Technology department at BMCC provides a comprehensive variety of services supporting the use of information technology in the educational process. Our diverse and talented staff provide assistance to faculty, students and staff using technology in education, research, conferences, and support services. Students are provided with access to open labs which are available 7 days a week and remote access computers which are available 24/7. 

Under the supervision of the Desktop Support Manager or designee, the Remote Technical Support Specialist Evening/Weekend will be responsible for providing evening/weekend remote and onsite support to Career and Technical Education (CTE) programs and initiatives with the goal of improving response and service to these areas.

Other Duties

Qualifications

Core Competencies/Qualifications:

  • Support the Evening and Weekend academic programs.
  • Support open Labs with daily operations, assist students and track usage, generate open lab student usage reports.
  • Manage and support server applications used in daily operations such as Labstats, Print management, Deepfreeze etc.
  • Manage part-time staff, train and provide support.
  • Hire and develop work schedules for the part-time evening/weekend staff.
  • Provide remote technical support to faculty, students and staff.
  • Support and maintain workstations, printers, projectors and mobile devices, as well as provide end-user support.
  • Support faculty, students and all technology used in computer laboratories, smart classrooms and cyber cafés.
  • Support and maintain workstations, printers, and software in Media Arts and Technology, Computer Information Systems, Nursing, Office of Accessibiity and Allied Health labs.
  • Install, support and maintain workstations, mobile devices, printers, software and related equipment in research labs.
  • Support and maintain application software used for academic coursework, such as Adobe Creative Cloud, C++, nCoder, QuickBooks, Mathematica, Para-Medic Test Gen, ArcGIS, etc.
  • Participate in training and other professional development activities.
  • Solve problems on Windows, Macintosh, Linux platforms with equal proficiency.
  • Install, test and configure new workstations, laptops, peripheral equipment and software.
  • Maintain inventory of all equipment.
  • Consult with manufacturer on support and warranty issues.
  • Track problematic reports, troubleshoot reported issues, and document resolutions and procedures.
  • Monitor supplies and notify supervisor regarding supply levels.
  • Interface with other units to resolve problems.
  • Ability to effectively work remotely as well as in-person.
  • Perform other related duties as assigned.

 

Minimum Qualifications:

  • Associate’s degree with 2 years IT related experience with knowledge of Windows and Apple OS.
  • Evening and weekends required.
  • Ability to communicate effectively, both verbally and in writing, with students, faculty, and staff.

This is a grant-funded position through the Perkins Grant.

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) is a nonprofit educational corporation founded in 1963 to provide post-award fiscal and administrative support for CUNY’s research and sponsored programs. RFCUNY’s services allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries, on projects and programs that serve our local and global communities, proposing concrete solutions to society’s most pressing challenges.

RFCUNY serves as a fiscal agent and works closely with all the CUNY campus Grants Offices to perform the core functions of post-award financial management for CUNY research projects and sponsored programs. These functions include legal assessment and signing of agreements where RFCUNY is named as a fiscal agent; setting up award accounts; preparing sub-awards and assisting PIs in monitoring the work of the recipients of sub-awards; supporting project directors with hiring and managing research project and sponsored program staff; supporting the purchasing and paying for goods and services with grant and program funds; managing financial aspects of projects including accounts receivable, financial reporting, invoicing, budget monitoring, and cost compliance with uniform guidance; ensuring that sponsor financial requirements are met; monitoring compliance with applicable project and financial management rules and laws; supporting the management of independent and external audits and financial reviews; and providing data, information, management expertise, and other supports to CUNY’s research and sponsored programs.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
Instructional Technology
Status
Full Time
Annual Salary Range
$42,000.00 - $48,000.00
Closing Date
Jun 13, 2021 (Or Until Filled)
Bargaining Unit
No

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