Job Title: Remote Technical Support Specialist
PVN ID: BM-2103-003942
Category: Information Technology
Location: BOROUGH OF MANHATTAN C. C.

Job Description

General Description

The Instructional Technology department at BMCC provides a comprehensive variety of services supporting the use of information technology in the educational process. Our diverse and talented staff provide assistance to faculty, students and staff using technology in education, research, conferences, and support services. Students are provided with access to open labs which are available 7 days a week and remote access computers which are available 24/7. 

Under the supervision of the Desktop Support Manager or designee, the Remote Technical Support Specialist will be responsible for providing remote and onsite support to Career and Technical Education (CTE) programs and initiatives with the goal of improving response and service to these areas.

Other Duties

Qualifications

  Core Competencies/Qualifications:

  • Support open computer labs with daily operations, assist students and track usage, generate open lab student usage reports.
  • Support the Office of Accessibility with their open lab workstations and software, support laptops and mobile devices for students with disabilities.
  • Provide remote technical support to faculty and students.
  • Support and maintain workstations, printers, projectors and related equipment, as well as provide end-user support.
  • Support faculty, students and all technology used in computer labs, smart classrooms and cyber cafés.
  • Support and maintain workstations, printers, and software in Media Arts and Technology, Computer Information Systems, Nursing, Office of Accessibilities and Allied Health labs.
  • Install, support and maintain workstations, mobile devices, printers, software and related equipment in research labs.
  • Support and maintain application software used for CTE academic coursework such as Adobe Creative Cloud, C++, nCoder, QuickBooks, Mathematica, Para-Medic Test Gen, ArcGIS etc.
  • Participate in training and other professional development activities.
  • Assist in the scheduling of Technical Assistants for open computer labs.
  • Solve technical problems on Windows, Macintosh, Linux platforms with equal proficiency.
  • Install, test and configure new workstations, laptops, peripheral equipment and software.
  • Maintain inventory of all equipment.
  • Consult with manufacturer on support and warranty issues.
  • Track problematic reports, troubleshoot reported issues, and document resolutions and procedures.
  • Monitor supplies and notify supervisor regarding supply levels.
  • Interface with other units to resolve problems.
  • Ability to effectively work remotely as well as in-person.
  • Perform other related duties as assigned.

Minimum Qualifications:

  • Associate’s degree with 2 years IT related experience with knowledge of Windows and Apple OS.
  • Ability to communicate effectively, both verbally and in writing, with students, faculty, and staff from diverse backgrounds providing courteous customer service in a timely manner.

This is a grant-funded position through the Perkins Grant.

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
Instructional Technology
Status
Full Time
Annual Salary Range
$38,000.00 - $44,000.00
Closing Date
Jun 13, 2021 (Or Until Filled)
Bargaining Unit
No

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