Job Title: Continuing and Professional Studies (CAPS) Office Assistant
PVN ID: BA-1710-002128
Category: Administrative Services
Location: BARUCH COLLEGE

Job Description

General Description

 

About Us:

Baruch College’s Division of Continuing and Professional Studies (CAPS) provides quality education and experience consistent with the mission of the College for an adult professional market consisting of individuals and corporations, both domestically and internationally. Our division is a fast growing, highly motivated learning organization. Continual change is guaranteed, requiring us to be flexible and responsive to new initiatives while maintaining our current value proposition to our customers and channel partners.

Summary:

Provide support for CAPS Enrollment Team. Assist with handling walk-in, telephone, email inquiries and other duties for the CAPS Office.

Responsibilities:

  • Greeted prospective/ returning customers and direct them to the appropriate area
  • Answer incoming telephone calls for the department and direct them accordingly
  • Receive and process incoming overseas application and documents
  • Distribute collateral materials to people who arrive at the enrollment desk requesting information
  • Assist with Campus CE enrollment database tasks and customer service
  • Provide course information
  • Input and updated student information via the Campus CE database
  • Processed student’s requests, registration and academic issues
  • Made outbound calls or emails in regards class changes, cancellations or postponement
  • Set advisement appointments for prospective and returning students with academic advisors
  • Listened to, recorded and distributed voicemail messages
  • Fulfilled catalog request via telephone, fax or the website
  • Fulfill all departmental supply requests
  • Oversee the maintenance of the office equipment (fax, copy machines, etc)
  • Maintain all office supplies

Other Duties

The successful candidate will perform various office responsibilities in the CAPS administrative office. Duties will include: greeting and assisting students at the enrollment desk; performing clerical work (i.e.: typing, filing, photo-copying, answering telephones); collecting and compiling data; and other office tasks.

The successful candidate must be highly motivated, able to work with others, and respectful of cultural diversity and student confidentiality.

Candidates must exhibit maturity and the ability to work autonomously and in a team environment

 

Work Hours:

Full-time: Monday through Friday: 9 am to 5 pm

 

Compensation:

Salary is commensurate with experience

Qualifications

  • This position requires excellent customer service and familiarity with database systems for word processing and data entry.
  • Candidate must possess a HS diploma or higher and have at least two years of sales or customer service experience.
  • Candidate must exhibit maturity and the ability to work autonomously and in a team environment.
  • Strong communication skills are required.

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

About the Research Foundation

The Research Foundation of The City University of New York (RFCUNY) was established as a not-for-profit educational corporation chartered by the State of New York in 1963. RFCUNY supports CUNY faculty and staff in identifying and obtaining external support (pre-award) from government and private sponsors and is responsible for the administration of all such funded programs (post-award).

RFCUNY stands between CUNY’s principal investigators (PIs) and the sponsors who support them and strives to fulfill its essential responsibilities to both groups. Working closely with individual PIs and Grants Officers on the campuses, RFCUNY oversees employment, accounting, audit, reporting, purchasing, and special responsibilities that include management of a planned giving program; liaison with governmental agencies and foundations; negotiation of agreements; facility construction and renovation; protection and commercialization of intellectual property; and compliance with applicable standards in research involving human subjects, animal care, environmental and radiological safety, and conflicts of interest.

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.

Key Features

Department
Continuing and Professional Studies
Status
Full Time
Annual Salary Range
$42,000.00 - $52,000.00
Closing Date
Feb 27, 2018 (Or Until Filled)
Bargaining Unit
No

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