- How will I receive my paycheck?
Direct deposit will be the easiest and quickest way to receive your wages. If you are not currently enrolled, but are interested in direct deposit, please visit our website to enroll under My Payroll and Benefits or email HRPAYROLL@rfcuny.org for an application. We strongly encourage you to enroll in Direct Deposit immediately.
- How will my wages continue if I am unable to come to work for an illness related to COVID-19?
Special COVID-19 Sick Leave: RFCUNY has provided a temporary leave benefit of up to 14 days of paid sick leave to its employees for their own COVID-19 illnesses and to take care of ill family members with a confirmed case of COVID-19. This benefit can be used for a COVID-19 illness, any disabling condition from a COVID-19 illness, and any mandatory or precautionary order of quarantine or isolation (if related to travel, see Question #17). Special COVID-19 Sick Leave is not applicable in cases where an employee is deemed asymptomatic or has not yet been diagnosed with any medical condition and is physically able to work. Sick leave, annual leave, or unscheduled holiday leave may be used in those cases. To apply for COVID-19 Sick Leave, please complete the Confidential COVID-19 Report form and submit supporting medical documentation to Yinet Conde, at Yinet_Conde@rfcuny.org.
- Will I still be paid if I can’t work because of a personal illness or to care for family members?
You may use sick leave and/or Paid Family Leave for this purpose.
Paid Sick Time: RFCUNY provides its employees with significant paid sick time both for their own illnesses and to care for ill family members. Paid sick time should be charged for any illness not attributable to a confirmed case of COVID-19. A description of these benefits is available in RF Policy No. 506-H, Time Off and Leave Benefits.
Paid Family Leave (PFL): RFCUNY employees may use PFL to care for a sick family member whose illness is not attributable to a confirmed case of COVID-19. A description of this benefit is available in RF Policy No. 506-H, Time Off and Leave Benefits.
- Currently, I need a note from a physician if I am out of work for a personal illness for more than 5 days. Will I need a similar note if I am out because of COVID-19 illness?
We will follow established sick leave and disability policies. Therefore, you will need a note from a physician if you are out of work for more than 5 days due to personal illness. If you are unable to get a doctor’s note due to reasons related to COVID-19 and want to return to work, please contact RF Human Resources by email firstname.lastname@example.org.
- I am using sick leave for issues related to COVID-19. How do I complete my timesheet?
If you are ill with a confirmed case of COVID-19, you are caring for an ill family member with a confirmed case of COVID-19, or you are subject to an order of Mandatory Isolation or Precautionary Quarantine (if related to travel, see Question #17), select “Other Paid” on the timesheet and select COVID-19 Sick from the drop-down list.
- Am I required to use my existing sick leave accruals if I have a confirmed case of COVID-19, am caring for an ill family member with a confirmed case of COVID-19, or are in Mandatory Isolation or Precautionary Quarantine due to COVID-19?
No, the up to 14 days of Special COVID-19 Sick Leave is in addition to any sick leave, annual leave or unscheduled holiday leave accruals you may already have. If related to travel, see Question #17.
- I am not feeling well but I can’t get to a doctor. Is there an alternative?
Yes, Empire Blue Cross provides telemedicine services through their Live Health Online program. This telemedicine program allows members enrolled in the PPO, POS, and EPO plans to access medical and mental healthcare remotely. Live Health Online can be accessed online at www.livehealthonline.com or by calling 1-844-784-8409. You may also contact the 24/7 Nurseline at 800-337-4770. Remember to have your Empire Member Enrollment Number handy. You can access your Empire information including member ID number, check on prescription details, view claim history, or find a provider through the Empire App - Sydney Health.
- Would I be covered for COVID-19 testing or treatment? Do I have to pay co-pays, co-insurance or deductibles?
Your Empire PPO, POS, or EPO plan covers COVID-19 test with no out-of-pocket costs. If you are diagnosed with COVID-19, your health plan benefits will apply. All cost-sharing, including co-pays, coinsurance, and deductibles will be waived for COVID-19 services received by in-network participating providers.
- I am concerned about my prescriptions. What if there is a shortage of my medication?
Ingenio Rx, Empire’s prescription drug manager, is closely monitoring the supply of medications available to members. If they see there could be a shortage of a certain drug, they will find alternate medications that you could take for about the same price. This is a great time to think about changing from a 30-day supply to a 90-day supply of any prescription medicines you take on a regular basis. If you don’t have a prescription for a 90-day supply, talk to your doctor to see if a 90-day supply would work for you. You can even get them through home delivery pharmacy. If you have specific questions about the medicine you take, call the pharmacy services number on your member ID card 833-271-2374.
- Whom can I contact with my benefits questions?
You may contact your assigned Campus Benefits Coordinator by calling 212-417-8600, option 4, or email email@example.com. Please allow for some longer response times due to the high volume of calls and emails.
Further information from our health insurance carrier, Empire Blue Cross/Blue Shield, can be found at:
Anthem Coronavirus FAQs
Anthem Coronavirus Flyer
Sydney Care Mobile App
Live Health Online Telemedicine
COVID-19 Coverage Options
- What happens to all my benefits if I am placed on unpaid leave (furloughed)? Do I continue to have health insurance, retirement contributions, and flexible spending plans?
Health Insurance – Typically, benefits-eligible employees have one month of coverage beyond the last month in which they worked. In other words, if your last day of work is March 15th your health insurance remains in effect through April 30th. Another example is that if you are furloughed on April 2nd your health insurance will run through May 31st.
Pension and Retirement Benefits – Contributions to the TIAA Defined Contribution Plan, TIAA Tax Deferred Annuity Plan, and TIAA 457(b) Plan will be suspended should you be placed on an unpaid leave of absence. Mandatory employer and employee contributions as well as elective contributions will resume when you return from leave without pay. Should you wish to change your TDA or 457(b) elected deferrals please submit a new Salary Reduction Agreement and/or 457(b) Deferral Agreement form to your Campus Benefits Coordinator. You may email firstname.lastname@example.org for more information. You may call 800-842-2252 to speak to a TIAA representative.
Flexible Spending Plans - Employees enrolled in the RF’s Pre-Tax Flexible Spending Program (Medical, Transit, Parking, or Dependent Care) through ABS may submit receipts for expenses incurred for up to 120 days from when their unpaid leave of absence starts. ABS may be contacted at 877-732-8125. Claims may be submitted online www.abs125.com, by email email@example.com or by fax to 860-673-2207.
- Can a furloughed employee collect unemployment insurance?
Yes. A furloughed employee may apply for unemployment insurance benefits online at www.labor.state.ny.us, or call the Telephone Claims Center at 1-888-209-8124. You will need the following information when filing a claim:
- New York State Registration Number – 0458396
- RFCUNY Federal Identification Number (FIN) - 131988190
- I am feeling anxious and am having a difficult time dealing with the COVID-19 crisis. With whom can I speak?
Anxiety is a normal response to a stressful situation. Knowing the difference between typical and atypical stress is important. Monitoring your stress level will let you know when you need to seek additional help. Health Advocate may be reached 24/7 by calling 866-799-2728. They ensure all personal information is kept confidential. A licensed EAP professional provides short-term counseling by phone or email to help the individual better cope. For additional information, you may visit:
Managing Anxiety in an Anxiety-Provoking Situation
- What has changed with respect to my flexible spending plans?
Flexible Spending Plans
In response to IRS guidance released on May 12, 2020, the RF has applied the following COVID-19 Relief Provisions to the Advanced Benefits Strategies Flexible Spending Plans. These provisions allow temporary changes to Section 125 healthcare and dependent care flexible spending plans to assist with the response to the COVID-19 pandemic.
For 2020, the Section 125 Healthcare and Dependent Care plan will allow for:
- Mid-year increase, decrease, addition or revocation of 2020 healthcare and dependent care plan elections.
- Grace Periods for 2019 Healthcare and/or Dependent Care plans are extended to allow for unused funds to reimburse expenses incurred through December 31, 2020.
How to make a change?
Written attestation from the participant is required to make a new annual election, increase, decrease, or revoke the current Healthcare and/or Dependent Care Expense annual pretax election.
Complete a new ABS Enrollment Form and submit to your Campus Benefits Coordinator –Cecilia_Patxot@rfcuny.org, Lisa_Mayo@rfcuny.org, Sara_Tahir@rfcuny.org
ABS may be contacted at 877-732-8125. Claims may be submitted online www.abs125.com, by email firstname.lastname@example.org or by fax to 860-673-2207.
- What Telemedicine Services are available to me?
Empire Blue Cross provides telemedicine services through their Live Health Online program. This telemedicine program allows members enrolled in the PPO, POS, and EPO plans to access medical and mental healthcare remotely. Live Health Online can be accessed online at www.livehealthonline.com or by calling 1-844-784-8409. You may also contact the 24/7 Nurseline at 800-337-4770. Remember to have your Empire Member Enrollment Number handy. You can access your Empire information including member ID number, check on prescription details, view claim history, or find a provider through the Empire App - Sydney Health.
Ease of use
Use your smartphone, tablet or computer with a webcam. Sign up at livehealthonline.com or download the app on your smart device. Registration is free
24/7 access to doctors
See a board-certified doctor in minutes, right when you need it. For things like the flu, cold, sinus infection, pink eye, rashes, fever and more.
Maintain social distancing and avoid long appointments or office visit wait times. Get connected to a doctor in about 10 minutes or less.
Learn more or contact your Campus Benefits Coordinator at email@example.com or 212-417-8600 option #4 should you have any questions.
- What important benefit contacts should I be aware of?
Research Foundation Unemployment information: Julia_Durant@rfcuny.org
Empire Customer Service: 800-453-0113; www.empireblue.com
Cigna Dental Customer Service: 800-244-6224; www.cigna.com
Advanced Benefits Strategies: 877-732-8125; www.abs125.com
Aflac: Denise Perez 201-739-6897; firstname.lastname@example.org
Health Advocate: 866-799-2728; www.healthadvocate.com/rfcuny
TIAA: 800-842-2252; https://www.tiaa.org/public/tcm/rfcuny
- I am thinking of traveling or have recently traveled outside New York State. What guidelines should I follow? (New!)
Employee domestic and international travel should be postponed until further notice.
Quarantine on Return from Authorized and Personal Domestic and International Travel
The CDC recommends a 14 day quarantine for all individuals returning from international travel.
Pursuant to the Governor’s Executive Order 202.45, RFCUNY employees entering New York from a state with a positive test rate higher than 10 per 100,000 residents, or higher than a 10% test positivity rate, over a seven day rolling average, and which the Commissioner of the NYS Department of Health has designated as meeting these conditions as outlined in the advisory issued pursuant to the Governor’s Executive Order 205, are required to quarantine for a period of 14 days consistent with NYS Department of Health regulations for quarantine. The requirements of the travel advisory do not apply to any individual passing through designated states for a limited duration (i.e., less than 24 hours) through the course of travel.
Note: This also applies to new hires coming from outside New York.
Planning For and Returning from Personal Domestic Travel
Any RFCUNY employee who voluntarily commences personal travel (i.e., not taken as part of the employee’s employment or at the direction of the employee’s employer) after June 25, 2020, to a state covered by the travel advisory, shall not be eligible for paid sick leave benefits or any other paid benefits pursuant to Chapter 25 of the NYS Laws of 2020 (regarding COVID-19 paid sick leave legislation).
Planning For and Returning from International Personal Travel
The Department of State’s Global Health Advisory issued March 19, 2020) warns that a shutdown of international travel options is imminent, and that Americans abroad should arrange to immediately return to the U.S., or risk an indefinite stay abroad. Employees returning from abroad should contact their supervisors to arrange to work remotely, if this is not already in place.
Pursuant to Chapter 25 of the NYS Laws of 2020, RFCUNY employees shall not receive paid sick leave benefits or any other paid benefits provided by Chapter 25 if the employee is subject to a mandatory or precautionary order of quarantine because the employee has returned to the United States after traveling for personal business (i.e., not taken as part of the employee’s employment or at the direction of the employee’s employer) to a country for which the CDC has a level two or three travel health notice.
Pursuant to , RFCUNY employees shall not receive paid sick leave benefits or any other paid benefits provided by Chapter 25 if the employee is subject to a mandatory or precautionary order of quarantine because the employee has returned to the United States after traveling for personal business (i.e., not taken as part of the employee’s employment or at the direction of the employee’s employer) to a country for which the CDC has a level two or three travel health notice.
- What other resources exist?
New York State Department of Health
New York City Department of Health and Mental Hygiene
Centers for Disease Control and Prevention
World Health Organization
Supporting At-Home Children. Resources for Parents.